Comprehensive Guide to Selecting a Trustworthy Moving Company
Relocating can be a significant source of stress, but choosing the right moving professionals can alleviate much of this burden. Conducting preliminary research is crucial when selecting a moving service. Solicit recommendations from relatives and acquaintances, and consult with reputable organizations like the Better Business Bureau for a list of credible movers. Verify if the moving company is affiliated with The Canadian Association of Movers or recognized by a certified reputable mover program.
Utilize the following checklist to minimize the risk of encountering issues during your move.
Consider the experience of Mrs. Montgomery, who moved from Ottawa to Vancouver. She sought estimates from three prominent moving companies and opted for additional insurance for added security. The moving service cost approximately $18,000.
Upon the arrival of her possessions, she discovered the absence of several valuable, framed prints worth around $65,000. She promptly reached out to the moving company’s headquarters.
The company disputed her insurance claim, stating the packers did not recall the prints and denied responsibility, attributing it to the packers being independent contractors rather than full-time employees.
Address these critical inquiries:
- Is the moving company conversant with and willing to comply with the Good Practice Guidelines for Canadian Movers? Do they furnish a brochure detailing the rights and responsibilities of both customers and movers, including information on mover liability, loss or damage, optional protection plans, liability limits, and associated costs for each liability tier?
- Confirm the company’s insurance status by requesting the insurer’s details and policy number.
- Inquire whether the moving company possesses its own equipment or if the services will be subcontracted. Obtain references to assess their track record.
- Ascertain who will handle end-of-move services such as unpacking, claims resolution, and storage. Will it be the initial company, an associated van line, or a different provider?
- If your items are to be stored overnight in a moving van, ensure the van is secured in a protected facility. Opt for companies with specialized vehicles for household goods transportation and storage.
- Investigate whose storage facilities will be utilized—whether the moving company’s own or a third party’s. It’s advisable to inspect the company’s premises, storage areas, and vehicles beforehand.
- Check if the mover holds a Workers’ Compensation Board certificate to avoid potential liabilities for employee injuries during the move.
- Comprehensive Inspections Ensure Accurate Quotes: Reputable movers will conduct thorough inspections of your belongings to provide precise estimates. Beware of companies that offer quotes over the phone without inspecting your items in person.
- Provide Detailed Information: When requesting an estimate, furnish the mover with precise details about your old and new residences, including any obstacles like stairs or escalators. The more information you provide, the more accurate the estimate will be.
- Create an Inventory: Make a detailed inventory of all items to be moved, including special considerations for delicate items like electronics or pianos. This ensures that nothing is overlooked during the estimation process.
- Get Everything in Writing: Obtain written estimates that include the company’s contact information, the scope of services, pricing breakdowns, and payment terms. This documentation serves as crucial protection in case of disputes.
- Beware of Red Flags: Exercise caution when negotiating prices, and be wary of significantly lower quotes, as they may indicate subpar service or hidden charges. Avoid movers who offer to forego taxes or only accept cash payments.
- Understand Replacement Value Protection: Familiarize yourself with the mover’s replacement value protection policy to safeguard your belongings adequately. Clarify coverage details, deductibles, and claims procedures beforehand.
- Prepare for Moving Day: Ensure that both your current and new locations are ready for the movers’ arrival. Supervise the loading and unloading process to mitigate the risk of damage or loss.
- Verify Inventory Accuracy: When items are delivered, cross-check them against the inventory list and promptly report any discrepancies to the mover. This ensures that you can file claims within the specified timeframe.
- Secure Important Items: Take essential documents, valuables, and perishables with you during the move to prevent loss or damage. Make arrangements for pets and delicate items affected by temperature changes.