Hours of Operation:
Free delivery on orders over $50 (before taxes) 7 days a week between 8am-10pm within the Ottawa-Gatineau core (based on availability). Additional delivery fees apply to areas outside the city core. Fees are based on delivery Postal Code calculated on the Checkout Page. Delivery is based on current availability and weather conditions. You may select your Preferred Delivery Date and Time on the Checkout Page. An email will be sent to confirm your delivery date and time. Same Day delivery is not guaranteed unless otherwise stated in your confirmation email.
Free delivery over $50 before taxes within listed service areas (Based on Postal Code): Ottawa Core | Gatineau Core | Kanata Core | Nepean | Orleans | Barrhaven | Stittsville Core | Gloucester | Manotick | Hunt Club | Blackburn Hamlet | Bells Corners | Aylmer | Hull | Rockcliffe | Vanier | Sandy Hill | Riverside South | Greely | Bayshore | Westboro
(Don’t see your area? Please call 613-822-6900 for more info)
Same day delivery**
- 7 days a week (Based on availability)
- 8am-10pm (Based on availability)
*A minimum $15 delivery fee applies to all orders totaling less than $50 before taxes. Additional delivery fees may apply to areas outside the areas listed above for added travel time and fuel (Based on Postal Code). Please call 613-822-6900 to inquire.
(Orders ship via local delivery vehicles. Option to select preferred delivery date and time on checkout page)
1. Orders received prior to 3pm Eastern Standard Time have the option to deliver the same day (based on availability) excluding Canadian statuary holidays.
2. Orders received after 3pm EST or Canadian statuary holidays will not deliver the same day. (Based on availability)
3. Please note preferred delivery date and/or special instructions on checkout. We make every reasonable effort to meet these requests, based on availability.
4. Though we make every effort to accommodate same day delivery within Ottawa Gatineau, same day delivery is not guaranteed and is based availability, volume/demand, peak moving season, weather and/or other limitations out of our control.
5. Delivery outside the Ottawa Gatineau Core area is not guaranteed the same day.
6. Note: peak packing & moving season is March through September, demand is highest during these months.
In the event no one is available to accept delivery:
1. Please note any delivery requests and/or instructions in the “Special Instructions” section on the Checkout Page.
2. Packages can be left safely at your door (weather permitting), on a covered porch (weather permitting), in a garage, backyard, with a neighbour or building concierge if noted upon ordering or if arrangements are agreed to prior to shipping.
3. If an area is deemed to be in a high traffic, highly visible area or the risk of theft is present orders/packages will NOT be left. Safe delivery of your order/packages are our utmost importance.
Closed for business:
New Year’s Day January 1
Family Day February
Victoria Day May
Canada Day July 1-3 (Long Weekend)
Civic Holiday August
Labour Day September
Remembrance Day November 11
Christmas Day December 25
Boxing Day December 26