Privacy & Return Policy

Privacy Policy

Movingboxes.ca respects your right to privacy and takes care to ensure that all the personal information provided to us is handled and stored in a private and confidential manner. To complete your online order Movingboxes.ca must obtain personal address, contact and payment information. All personal information collected is processed and stored in a secure and confidential database and is never shared, sold or rented to any third parties. All of your order information is confidential and encrypted so it cannot be accessed by anyone outside Movingboxes.ca. All paper materials used for accounting and tracking purposes are secured at all times. Once a paper document is no longer needed by Movingboxes.ca it is immediately destroyed by means of cross cut shredding.

Upon completion of your online order form it is submitted to directly to Movingboxes.ca. Shipping information is forwarded to our shipping provider whom abides by the same Privacy Policy as Movingboxes.ca. Your information is protected at all times. Payment details are forwarded and processed, as they would usually be through Movingboxes.ca, to your respective credit card provider to complete the payment transaction. Your payment information is encrypted and protected at all times.
Our website collects/stores no personal information. If an individual elects to complete the online order form they have agreed to and understand our Privacy Policy. Movingboxes.ca may use anonymous web browsing information collected automatically by our servers primarily to help us administer and improve our website. Movingboxes.ca may also use non-identifying and aggregate information to better design our website.

Movingboxes.ca will use your email address to reply with an order confirmation and to answer queries at your request. Your email address may also be used to send our follow up customer service survey or newsletter. Email addresses are not used for any other purpose and are not shared with outside parties. We do not provide personally identifiable information to unaffiliated third parties for their use in marketing directly to you. Should you have any questions or concerns about Movingboxes.ca Privacy Policy please, feel free to email us at info@movingboxes.ca

Thank you.
The Movingboxes.ca Team

Return & Cancellation Policy

Exchanges will be honoured if an item is found to be damaged or defected within 24 hrs from date of delivery. Please call 613-822-6900 or email info@movingboxes.ca to submit your claim.

If a delivery is not accepted or an order is cancelled after it has been submitted for any reason and the delivery date has been confirmed via email or phone no refund will be issued. All sales are final. No refunds or credits for any unused products. Delivery dates are not guaranteed due to weather, or any conditions out of our control.